For practices looking for new technology solutions:

·         Needs Analysis – The process of identifying practice needs, and determining the key elements a product should possess to work well in your office environment.   While many needs are universal, others can be quite specific to the characteristics and nuances that make your practice unique.  Some analysis points include– how a patient moves through the office (patient flow), technical savvy of potential users, future plans for the practice, physical/environmental limitations, connectivity needs with other networks, and the simple preferences of those who use the system every day. 

·         Request for Proposal (RFP) –The objective of an RFP is to relay information to prospective vendors about the core expectations and functions you will require from your software.  Vendor responses will allow you to rule out products based on their ability to meet stated objectives. 

·         Vendor Demonstrations – Product demonstrations allow you to gain insight into how a product will fit with your preferences and functionality requirements.  Asking the right questions at this stage of the evaluation can offer tremendous insight into how the product will perform in your office.

·         Site-visits with vendor clients – Although not a requirement, the opportunity to network with other practices already using a proposed solution can be a valuable source of information.  At your discretion, PCG will coordinate and attend visits with you.

·         Vendor Selection – Reaching the elusive “apples-to-apples” comparison between vendors can be a challenging task, and requires consideration of everything from software licensing to hardware configurations and training.  PCG will align pricing models to help you determine the best value for your practice.

·         Contract Negotiation – PCG will make sure you get the most for your technology dollar, both now and in the future.  This includes not only the initial investment, but ongoing maintenance, upgrades and enhancements.

·         Data Conversion – PCG can assist you in investigating what patient/practice data may be captured by transferring information from one system to another.  This can save valuable time when implementing new systems, but must be weighed carefully against both the quality and usefulness of the data, and the cost of the conversion.

·        Interoperability – This involves the way in which your software will interact with other software applications.  This may include software internal and/or external to your office.

·         Project Management – Technology vendors are often very competent in training how a product or service works; however, they will rarely spend adequate time training on how to maximize the effectiveness of the product in your office environment.  PCG will help you ensure terms and timelines of vendor contracts are followed, and act as an advocate for coordinating activities appropriate for maximizing staff learning, retention, and effectiveness.

For practices looking for increased effectiveness of existing technology:

Your practice may have already purchased a technology solution - but you find yourself wondering if the product you have is really the same one the salesperson showed you.  Although you can’t deny there are some benefits you have realized, clearly some key areas you envisioned as opportunities for improvement remain elusive. 

If this tale sounds a little too familiar, don’t feel alone -- read on to see how Paradigm Consulting Group can help you reach your goals, and maximize the return on your investment –

·         Practice Analysis – The process of identifying how your practice functions today, and how that differs from what you consider ideal.  It is an effort to put qualitative and quantitative analysis around areas requiring improvement, and establishing plans to overcome obstacles. 

·         Quick-fixs – Often a practice will experience “problems” with a solution stemming from incomplete training or misunderstanding of a system function.  Solutions to these issues can be deployed rapidly, and often improve system performance immediately.

·         Employee Utilization – Frequently the adoption of new technology will prompt modifications to the activities performed by staff members.  PCG will assist you in evaluating exciting new ways of accomplishing more, in less time, with less effort.

·         Template Evaluation – If “templates” or “standards” for product use are provided by a vendor, these can (and should) be reviewed for usefulness, accuracy and speed.  To the extent that your solution can be customized (this will vary by product), PCG will work directly with you and your staff to tailor the product for greater usability and effectiveness.

·         Vendor Assistance – PCG acts as an advocate for the practice in communicating with technology partners regarding more complex or time consuming issues.

·         On-going Project Management – PCG can act as your own internal IT Department - addressing needs arising from practice growth, new employees, unique reporting requirements, and new automation initiatives within the practice.

PRICING MODELS:

PCG will work with you to establish service pricing that works best for you and your circumstances.  Services are available on an hourly, daily, weekly, and project basis.  Our goal is to provide the services you need, when you need them, at a price that makes sense.  Give us a call to discuss how we can best serve you!

It is likely that decisions a practice makes regarding the integration of technology will be among most important it will make this decade.  It will impact the effectiveness and quality of virtually every function the office performs.